Tour Booking Conditions:
Once a tour has been confirmed, a deposit of 10% (min. Euro 500, -) is due. This will be debited from your credit card account. The balance will be debited 30 days before departure, latest when we send out all documents.
When flights are booked then the ticket fares will be charged right after the booking. Please note that most flight tickets cannot be cancelled (No Frills Airlines) or have higher cancellation fees.
Following are the cancellation charges due should you need to cancel a confirmed booking:
After confirmation and 30 days before departure, Euro 250, - per booking
29 days - 14 days before departure, Euro 500, - per booking (after send out of the PDF Tour Handbook with all vouchers)
13 days - 2 days before departure, Euro 1.000, - per booking
no-show or cancellation on the day of departure Euro 1.000, - per booking plus hotel cancellation fees.
Please note that some specific hotels (like small Romantik Hotels or Castle Hotels) and hotels in specific areas (like Cinque Terre area) have different cancellation policies. Normally they will charge a fee if the booking is cancelled less than 7 or 14 days prior to the arrival date.
Please note that several hotels are may be booked at a NON REFUNDABLE rate. In this case these costs are non refundable and has to be added to the base cancellation fee. When hotels are booked at a non refundable rate then this amount has to be paid right away as well.
Hotel reservations made during special events (e.g. Fair or congress periods, Oktoberfest etc) have special high cancellation charges. Ask for details.
Cancellation fee for ferries or train bookings will be added separately because they differ a lot depends on time of booking and cancellation. Please note that train as well as flight tickets normally have 100% cancellation conditions after booking.
We have a phone helpline and if anything happens during your tour and in case of illness or an emergency we will arrange the best possibility to save costs for you.