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Drive Europe Privacy Policy

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally information ("PI") you provide us. (PI includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

As a visitor to www.DriveEurope.com which is the travel marketplace of the Germany based Inbound Tour Operator Reise-Profi Service GmbH (in short RPS), you have the right to understand our information privacy practices prior to providing DriveEurope.com with any of your PI.


What information we collect
DriveEurope.com only collects PI that you voluntarily provide to us.


How we use your information
DriveEurope.com uses your PI only for the purpose of responding to and fulfilling your requests for DriveEurope.com travel products and services.


Who we share your information with
DriveEurope.com will only share your PI with our authorized travel service providers, and only as necessary in order to complete a transaction that you specifically request. DriveEurope.com does not sell or rent your PI to anyone.


How you can control the use of your information
DriveEurope.com provides you with choice and control over the collection and use of your PI, as well as a means of updating, correcting, or removing any PI stored in your customer profile.


How you can decide what marketing communications you'll receive
DriveEurope.com provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from DriveEurope.com. If you choose not to receive any of the promotional e-mail services that DriveEurope.com provides, then DriveEurope.com will only send you e-mail that relates to a specific travel purchase you have made on DriveEurope.com.


How we protect your information
To ensure the confidentiality of your PI, DriveEurope.com uses leading security technology and procedures which are reviewed regularly by the independent accounting firm Thawte Consulting cc.

By providing you with this Privacy Statement, DriveEurope.com is pledging our continued commitment to protecting the information you provide us. DriveEurope.com has engaged PricewaterhouseCoopers LLP to regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PI made in this privacy statement.


DriveEurope.com's Privacy Statement



This DriveEurope.com Privacy Statement discloses the information privacy practices for RPS Web sites, www.DriveEurope.com. The DriveEurope.com Web sites are intended for use by persons that are over 18 years of age.

Information collected about you
DriveEurope.com collects personally information ("PI") about you that you specifically and voluntarily provide. PI includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of DriveEurope.com in order to use selected travel planning tools, and some PI is needed in order to process and fulfill travel requests, many areas of DriveEurope.com can be accessed without providing any PI.

On all DriveEurope.com pages that collect PI, we specifically describe what information is required in order to provide you with the product or service you have requested.

DriveEurope.com collects PI when you:
  • Become an DriveEurope.com member
  • Complete a traveler profile
  • Purchase travel
  • Use the Travel Arranger service
  • Participate in a survey, contest, or sweepstakes
  • Contact DriveEurope.com

Member information
DriveEurope.com collects your Member ID, password, and e-mail address when you register to become a member of our Web site.


Traveler profile information
DriveEurope.com collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options.

When someone other than yourself is accompanying you on travel purchased through DriveEurope.com, we may collect PI and travel preferences about that individual. You should obtain the consent of other individuals prior to providing DriveEurope.com with their full names, contact numbers, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.


Travel purchase information
DriveEurope.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through DriveEurope.com.


We're dedicated to protecting your credit card security.
Your credit card is protected whenever you make a purchase or reservation on DriveEurope.com. If any unauthorized charges appear on your credit card statement within 12 months of your last DriveEurope.com transaction, report this fraud to your credit card provider and contact us immediately .

Most credit card companies cover all charges resulting from credit card fraud, or may limit your responsibility to $50, the maximum allowed under the Fair Credit Billing Act. If your credit card provider charges you for unauthorized transactions resulting from a purchase or reservation on DriveEurope.com, we will cover this liability, up to $50, so long as certain terms and conditions are met. DriveEurope.com is committed to making sure you're covered.


Your credit card information is safe when you book on DriveEurope.com.
With just one click, you can sign in securely to DriveEurope.com and have all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers.

SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of DriveEurope customers who have transmitted their credit card numbers online and made a purchase since we launched in October 1997.


You don't have to send your credit card over the Internet.
Call +49-4957-927712 or use our fax number +49-4957-927713 and send your credit card number on file. But our secure link for submitting the card info is 100% secure! Once we store your number, you'll never have to send us sensitive credit card information again. Instead, you'll only need to use the last four digits of that credit card number to purchase travel online 24 hours a day, seven days a week.

Your credit card is safe on DriveEurope.com!


Travel Arranger information
DriveEurope.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other DriveEurope.com members. If you elect to participate in this service, DriveEurope.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.


Surveys, contests, and sweepstakes information
Occasionally, DriveEurope.com may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by DriveEurope.com when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address.


Contacting DriveEurope.com
DriveEurope.com collects PI such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to DriveEurope.com, or accessing your account.


Our partners
DriveEurope.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout DriveEurope.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than DriveEurope.com. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.


Other information we collect
Some information is collected automatically every time you visit DriveEurope.com. DriveEurope.com collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit DriveEurope.com. You do not provide this information - it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PI.


Cookies and other Web technologies
As a member or visitor to DriveEurope.com you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by DriveEurope.com.

When you access the My Profile areas of the DriveEurope.com Web site, reserve or purchase travel, or use selected travel planning tools, DriveEurope requires you to sign in as a member, using your Member ID and password. Once you sign in as an DriveEurope.com member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.

A cookie file may also be placed on your hard drive by DriveEurope.com's third-party advertising companies or by Microsoft, DriveEurope.com's Corporate Affiliate. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your PI.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of an action tag (also known as an invisible gif), which the third party places on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PI is collected during this process. The information is anonymous and does not link online actions to an person.


Computer information
DriveEurope.com collects certain technical information from your computer each time you request a page during a visit to DriveEurope.com. This information is collected from your computer's Web browser and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether PI may be used to identify you.


Passport sign in
DriveEurope allows customers to use the Microsoft® Passport service as an optional way to sign in to their accounts. When you sign in to DriveEurope using Passport, you will be asked to provide your e-mail address and password to sign you in. The Passport service then assigns you a personal identification number and sends it to your computer in the form of a small text file, called a "cookie." This cookie allows you to access many other Passport-participating Web sites without having to sign in to each Web site.

To learn more about the Passport service and how Passport uses and protects your personal information, please read the Passport privacy statement.


Use of your information
Information collected on DriveEurope.com may be used to:
  • Register you as an DriveEurope.com member
  • Plan and purchase travel
  • Notify you of travel changes through the Travel Alerts service
  • Send e-mail notifications for special promotions and Fare Tracker service
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site

Member registration information
When you register to become a member of DriveEurope.com, we use your information to create your member account. You will then receive a "Welcome to DriveEurope.com" e-mail that contains your Member ID and describes the benefits of using DriveEurope.com for planning and purchasing your travel needs.


Travel planning and purchase
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.


Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, DriveEurope.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.


E-mail notifications
As a registered DriveEurope.com member, you can receive e-mails about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on DriveEurope.com and its marketing partners. If you choose to receive our Fare Tracker service, your e-mail address will also be used to notify you of current fares to cities you have selected. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.


Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to DriveEurope.com, or accessing your account.


Improving the quality of your visit to our site
We collect information about your computer (not your name, address, e-mail address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors.


Sharing your information
DriveEurope.com does not sell or rent your PI to anyone.


Service providers
We only provide information about travel either reserved or purchased on DriveEurope.com to third parties that provide services or functions on behalf of DriveEurope.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, and/or car rental suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although DriveEurope.com offers travel products from hotel, airline, cruise, and car rental suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on DriveEurope.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

DriveEurope.com will occasionally share aggregated information with our service providers. This information does not contain any PI and is used to develop featured programs and content that will be of interest to our members and site visitors.

In addition, we have partnered with various third party Web sites to offer DriveEurope travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer DriveEurope provided travel services. No PI is exchanged between DriveEurope and these companies during any transactions.

In the event that you make a new, or update an existing, travel reservation by calling our free callback hotline, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

DriveEurope.com may contract a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to DriveEurope.com.


Our legal obligations
DriveEurope.com may be required by law to disclose information you have provided in obtaining our travel products or services. DriveEurope.com may also disclose information against someone who poses a threat to DriveEurope.com's interests (such as customer fraud) or whose activities could bring harm to others.


Other Web sites
There are several places throughout DriveEurope.com that may link you to other Web sites that do not operate under DriveEurope.com's information privacy practices. When you click through to these Web sites, DriveEurope.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party Web sites to understand their procedures for collecting, using, and disclosing your information.


Control over and access to your information
DriveEurope.com believes that members and site visitors should have control over the collection and use of their PI. You have access to your information in the following areas of DriveEurope.com:


My Profile
The My Profile page on DriveEurope.com allows members to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to the Fare Tracker or special promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to DriveEurope.com. You can add new travelers and delete existing travelers from your member profile; update or correct names, phone numbers, passport information, and emergency contacts for travelers associated with your profile; and update your travel preferences.

You can also close your DriveEurope.com account by selecting the Account Closure option. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.


My Trips
The My Trips page on DriveEurope.com allows members to view, update, or delete their saved trip itineraries.


Communications from DriveEurope.com
Members will receive communications from DriveEurope.com when they:
  • Sign up to become an DriveEurope.com member
  • Request to close an account
  • Purchase travel
  • Elect to receive Fare Tracker, Travel Arranger, Trip Guides, or other special promotional marketing communications
  • Win a contest or sweepstakes
  • Contact DriveEurope.com with questions/suggestions

Sign up to become an DriveEurope.com member
When you sign up as a new DriveEurope.com member, you will receive a "Welcome to DriveEurope.com" e-mail. This e-mail contains your Member ID and describes the benefits of using DriveEurope.com for planning and purchasing your travel needs.


Request to close an account
When you complete an Account Closure request, we will send you an "Account Closure Confirmation" e-mail.


Purchase travel
Each time you purchase travel through DriveEurope.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, DriveEurope.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.


Elect to receive Fare Tracker, Travel Arranger, Trip Guides, or other special promotional marketing communications
As a registered DriveEurope.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on DriveEurope.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. If you choose to receive our Fare Tracker service, we will use your e-mail address to notify you of current fares to cities you have selected.

You can discontinue your subscription to DriveEurope.com's promotional e-mail services at any time on the My Profile page under the heading "E-mail settings." You can also unsubscribe to the Fare Tracker or special promotional e-mails at any time by replying to the e-mail with the word "unsubscribe" in the subject line.


Contests and sweepstakes
You have the option of sending an e-mail to DriveEurope.com requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honor your wishes. Proof of identity is required.


Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the DriveEurope.com Web site, or accessing your account, we will respond to you via e-mail or telephone.


Protecting your information
We want our members and site visitors to feel confident about using DriveEurope.com to plan and purchase their travel, so we are committed to protecting the information we collect. DriveEurope.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, DriveEurope.com only stores the information you provide when registering to become an DriveEurope.com member, create a travel profile, purchase travel, or use selected travel tools.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to DriveEurope.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

DriveEurope.com has also obtained a digital certificate from Thawte Consulting cc, a top maker of hardware and software used to protect and manage computer network access. To view this site certificate on each secured page, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will pop up.
  • For Internet Explorer users: Click on the word "Subject" to verify that you are on the Web site www.DriveEurope.com. Click on "Issuer" to verify the site certification authority.
  • For Netscape Communicator users: Click on "View Certificate" to verify that you are on the Web site www.DriveEurope.com and to verify the site certification authority.

Changes to the DriveEurope.com Privacy Statement
This Privacy Statement was produced and posted on DriveEurope.com on May 07, 2001. DriveEurope.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how DriveEurope.com will use your PI, DriveEurope.com will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us.


Contacting DriveEurope.com
We want to make sure you have control over your online travel experience as an DriveEurope.com customer, from planning and purchasing your travel to protecting your personal information.

DriveEurope.com customer service travel agents are ready to help with your DriveEurope.com travel concerns 24 hours a day, seven days a week. When you need help, please e-mail us. All e-mail receives a response within 24 hours. You may also chat or phone with us for free via Skype to speak to a representative personally. Agents will address any questions or concerns you may have about your DriveEurope.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about DriveEurope.com within 24 hours.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.

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